Now accepting MEDI-CAL for Adolescent and Adult IOP programs in Santa Clarita
Call Our 24 Help Line(800) 367-8336
Now accepting MEDI-CAL for Adolescent and Adult IOP programs in Santa Clarita
Call Our 24 Help Line(800) 367-8336
Home » FAQ


Do you have a problem?

If you answer yes to any of these questions, Action Family Counseling can help you!

  1. Are you unable to stop using drug/alcohol on your own?
  2. Have drugs/alcohol caused problems with work or school?
  3. Have drugs/alcohol caused problems within your family and friends?
  4. Do you find yourself lying to and stealing from your loved ones?
  5. Have you been arrested or kicked out because of drugs and or alcohol?
  6. Do you want to have a fulfilling life surrounded by friends and family who support you?

What does an average day in rehab look like?

An average day in rehab will vary according to your level of care. The typical day in rehab includes a set wake-up time and lights out time, group therapy sessions, individual therapy sessions, planned meals, and recreational activities. 

What’s your confidentiality policy?

Every client’s privacy is very important to us. We follow all federal guidelines and all communication in regards to you must be approved with your written consent. Rest assured that your confidentiality will be maintained at our facilities.

Can I have visitors while in treatment?

Visitors are allowed as approved by the clinical team. We have set, supervised visiting hours while in treatment to allow you to connect with supportive family and friends.

Can I keep my job while I am in treatment?

While jobs and outside obligations are important, putting your overall health and well-being first is necessary when seeking treatment. Many employers have medical leave options to assist you through these times and our case managers can work with you and your employer to set this up during your time with us. Rest assured that your privacy will be protected and confidentiality will be maintained under our care.

Can I send or receive packages during my stay?

Care packages and letters are good for boosting morale and provide therapeutic comfort while in treatment and we encourage communication between family and clients. To keep clients safe, all mail and packages will be opened and searched by staff in your presence.

What is the difference between rehab and recovery?

In a rehab facility, trained providers assist patients with detoxing from drugs. This type of treatment program may use counseling and other methods to break the addictive tendencies that cause people to use drugs. Recovery, on the other hand, provides a strong framework for maintaining sobriety while taking part in life.

What is the difference between inpatient and outpatient treatment?

Inpatient treatment requires the patient to reside at our facility for the length of their program. Outpatient treatment requires that the patient make regularly scheduled visits to our center so that they can receive their treatment without admission to the facility.

What types of insurance do you take?

This depends on your insurance provider as well as the coverage that your policy provides. If you are considering enrolling in a program, speak to one of our team members by calling us at (800) 367-8336 to find out whether your policy covers treatment.

How do substance abuse counselors treat patients?

Counselors will help the patient explore the causes for addiction, including addressing motivations and behaviors so that the patient can understand the decision that they make.

What is sober living? Is it the same as treatment or detox?

Sober living facilities provide safe and structured environments that support patients as they recover from addiction. They are different from treatment or detox in that they do not require patients to separate themselves from the outside world so that they can continue to work.